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Improved customer experience reduced support calls by 35% During Allied Irish Banks’ (AIB) redevelopment of their website we advised their bancassurance subsidiary, Ark Life, how to get the best from… Read more… |
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Increased revenue of its main proposition by 10% As this market leading IFA quotations portal is used by a range of businesses including large IFA networks and firms it was essential to… Read more… |
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Boosted healthcare insurance online sales by 80% Consumer purchases of health insurance products were below target and the online channels yielded variable results. Very quickly we realised… Read more… |
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Delivered regulatory compliance change to meet strict FSA deadlines Bupa had a challenge to deliver and embed the Treating Customers Fairly (TCF) principles across its six business units. With a looming deadline… Read more… |
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Launched the private bank back into the UK in under 3 months The bank aimed to enter the well established UK private banking market so rapidly needed to build credibility amongst high-net worth…Read more… |
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Completed a post-merger rebrand and relaunch within 4 months Following the commercial merger between Cater Allen Bank and Fleming Premier Banking came the challenge of bringing their.. Read more… |
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Produced pensions campaigns that increased enquiries 180% Whilst a very respected provider in terms of its ethical products it was lacking the market penetration with brokers for pensions sales so… Read more… |
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Developed and launched its first offshore bond wrap 62% faster L&G decided to enter the offshore investment wrap market and needed support in developing its first international product and launching its… Read more… |
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Rebranded a major broker business globally in just 9 weeks Following the agreement for Marsh to acquire HSBC Insurance Brokers’ global operations the £135 million deal could only be completed if… Read more… |
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Provided positioning advice for the number one mutual L&P provider The board felt that there was an opportunity to harness the group’s mutual status to deliver and retain more business. We provided… Read more… |
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Created a Marketing Centre of Excellence for better global working Operating a consistent marketing approach across 34 operations and 130 markets is a challenge for any organisation. Due to changes within the… Read more… |
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Developed new offshore bond wraps with costs reduced by 40% In addition to creating a subsidiary in Singapore and launching its first product, we negotiated a new cost approach with the outsourced IT supplier… Read more… |
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Defined the online e-wallet proposition to be launched as v.me Visa had been working on development of a new e-wallet proposition for over 18 months when we were asked to step in and accelerate progress… Read more… |
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Modernised the brands across its L&P and banking businesses The society’s brand was tired and falling behind its peers in the market. The rebrand enabled innovate customer segmentation and new … Read more… |